Tourism Geography

Course Title TOURISM GEOGRAPHY
Description This module explains the fundamental spatial concepts in geography and relates them to tourism. It enables students to appreciate how spatial structures and spatial patterns influence tourism development with regards to specific relationships between tourism and geography such as place, location, space, accessibility, scale and others from a human and physical perspective. 
 
NQF Level Level 5
Notional Hours 120
NQF Credits 12
Prerequisites None 
Standard Type (Core, fundamental, elective)
 
Core
Learning Outcomes/Specific Outcomes Upon completion of the course, students will be able to:
 
• Understand the relationship between tourism and geography
• Develop an awareness of the role of geography in tourism development.
• Interpret topographical maps and photographs.
• Acquire the skills, knowledge and competence to identify and locate major world-wide tourist destinations.
• Demonstrate an understanding of the key elements of physical geography in relation to the formation of natural attraction.
• Identify the means of transport available to tourist destinations.
Content Introduction to Tourism Geography
• Define common tourism geography terms
• Identify different forms of tourism geography
• Discuss the relationship between tourism and geography
 
Geography and Maps 
• Identify different types of maps 
• Discuss the geographic information systems (GIS) in tourism geography
• Interpret maps in tourism geography
 
The Geography of Demand for Tourism
• Discuss the growth for tourism geography
• Discuss the demand for tourism geography
 
The Geography of Resources for Tourism
• Define geographical resources
• Identify different geographical resources at different levels
 
Climate, Weather & Tourism
• Define weather and climate
• Identify different weather elements
• Discuss the relationship between weather, climate and tourism
• Identify and distinguish different climatic zones
Tourism Geography a Namibian Perspective
• Discuss the physical and human geography of Namibia
• Distinguish between different aspects of the physical and human geography of Namibia
• Recognise major regions and geographical tourism destinations in Namibia
 
The Geography of Transport for Travel & Tourism
• Define transportation in tourism geography 
• Identify and discuss the elements of transportation
• Identify different means and modes of transportation
• Identify different routes and networks in transportation
• Discuss the importance of transportation sector in tourism geography
• Discuss the aspect of costing and pricing in transportation
• Identify and discuss gateways from a local and international perspective
 
Methods of Facilitating Learning The course will be facilitated through the following learning activities:
• Lectures, 
• Practical exercises, 
• Group discussions, 
• Assignment and tutorials
• Videos
• Guest Lecturers
• Educational tours
Assessment Strategies The course will be assessed using a combination of Continuous Assessment and an end-of-semester examination. Continuous Assessment is made up of the following:
 
Continuous Assessment: 40%
 
• Tests
• Assignments/Projects
• Exercises
• Quizzes
• Worksheets
• Practical exercises
 
Final Examinations: 60% 
Time allocation per question paper: between 2 and 3 hours
 
• The final examination will test the knowledge, understanding and skills outcomes in any given year on the course content covered.
• The intention of the examination in its formulation is to avoid predictability and encourage students to prepare for all syllabus outcomes. 
• The level of complexity of a paper/s will be maintained consistently from year to year.
• The intention of the examinations is to assess the following objectives:
 
 Knowledge and Understanding
 Application
 Analysis
 Evaluation
 
• The examinations may include a range and balance of question types, such as multiple-choice questions, short-answer free response questions, open-ended questions and extended responses including essays. These will be determined by the Department in which the subject resides and with the approval of the Examinations Committee.
 
• The demands of the examination in terms of the number and length of student responses required, the amount of reading time provided and the complexity of the questions will be appropriate for the time allocated for the examination.
 
Quality Assurance Arrangements Moderation of assessments will be done in accordance with the ITCL’s general rules and guidelines on moderation. In addition, regular programme review, external verification, student and management evaluations will be used.
 
Prescribed Textbooks and Recommended Learning Resources
1. Alan, A., Lew & Williams, S. (2014). Tourism Geography: Critical Understandings of Place, Space and Experience. New York: Butterworth and Heinmman publisher. 
 
2. Chen, A., Lu, Y., & Ng, Y. C. (2015). Prospects for Tourism Earth science and Geotourism. In the Principles of Geotourism. Berlin:  Springer Publisher.
 
3. Fouberg, E (2015) Human Geography: People Place and Culture. Wiley Ebooks Publishers. 
 
4. Hoogendoorn, G., & Rogerson, C. M. (2015). Tourism geography in the global South: new South African perspectives.
 
5. Williams, S (2014) Tourism Geography: Critical Understandings of Place Space and Experience. Taylor & Francis Publishers. 
 
 

Reservation and Ticketing

Course Title

RESERVATION AND TICKETING

Description

This module provides candidates with the broad knowledge on practical and theoretical skills in the hospitality, tourism and airline sector. It aims to provide an understanding of the importance of reservation and ticketing in hotels and airlines.

 

NQF Level

Level 5

Notional Hours

120

NQF Credits

12

Prerequisites

None

Standard Type (Core, fundamental, elective)

Fundamental

Learning Outcomes/

Specific Outcomes

Upon completion of the course, students will be able to:

 

·      Explain the concept of reservation and ticketing in the tourism hospitality and airline business

·      Demonstrate usage different computer reservation systems

·      Demonstrate an understanding of the use of Information Communication Technologies.

·      Describe the front office operations.

·      Design an itinerary for a tour.

·      Make reservations and issue tickets including costing the traveling client.

 

 

Introduction to Reservation and Ticketing

·   Define reservation and ticketing

·   Discuss the importance of reservation and ticketing in the airline, tourism and hospitality Industry.

·   Discuss the functions of reservations and ticketing

·   Explain role played by the reservation department in in selling hotel, airline and other tourism service

 

Computer Reservations System (CRS) used in the Tourism and

Hospitality Industry

·      Differentiate between manual and automated system

·      Explain the advantages and disadvantages of manual system

·      Define a fully Automated/ Computerised System

·      Explain the advantages and disadvantages of fully Automated/ Computerised System

·      Identify the different types of software used when making reservations

·      Differentiate between different types of software.

·      Explain the functions of different software used when making a reservation

Airlines and IATA functions

·      Identify deferent airlines operating under IATA

·      List the types Airlines

·      Explain the functions of IATA

·      Name the IATA codes for different Airlines

Advanced Bookings

·    Complete a guest reservation form

·    Explain the importance of making advanced bookings

·     Outline the procedures taken when making advanced booking

 

Calculating the Cost of a Trip

·    Prepare a quotation and invoice for clients

·    Calculate Foreign currency exchanges

·    Outline the skills required to work as a reservationist and ticketing clerk

·    Explain sales techniques in the airline, tourism and hospitality

·    Identifying the client’s needs

·    Describe the process of closing the sale and after-sales service

·    Explain the importance of time management

 

Methods of Facilitating Learning

The module will be facilitated through the following learning activities:

 

·      Lectures,

·      Practical exercises,

·      Group discussions,

·      Assignments and tutorials

·      Videos

·      Educational tours

·      Guest Lecturers

 

Assessment Strategies

The module will be assessed using a combination of Continuous Assessment and an end-of-semester examination. Continuous Assessment is made up of the following:

 

Continuous Assessment: 40%

 

·      Tests

·      Assignments/Projects

·      Exercises

·      Quizzes

·      Worksheets

·      Practical exercises

 

Final Examinations: 60%

Time allocation per question paper: between 2 and 3 hours

 

·      The final examination will test the knowledge, understanding and skills outcomes in any given year on the course content covered.

·      The intention of the examination in its formulation is to avoid predictability and encourage students to prepare for all syllabus outcomes.

·      The level of complexity of a paper/s will be maintained consistently from year to year.

·      The intention of the examinations is to assess the following objectives:

 

Ø  Knowledge and Understanding

Ø  Application

Ø  Analysis

Ø  Evaluation

 

·      The examinations may include a range and balance of question types, such as multiple-choice questions, short-answer free response questions, open-ended questions and extended responses including essays. These will be determined by the Department in which the subject resides and with the approval of the Examinations Committee.

 

·      The demands of the examination in terms of the number and length of student responses required, the amount of reading time provided and the complexity of the questions will be appropriate for the time allocated for the examination.

 

Quality Assurance Arrangements

Moderation of assessments will be done in accordance with the ITCL’s general rules and guidelines on moderation. In addition, regular programme review, external verification, student and management evaluations will be used.

 

Prescribed Textbooks and Recommended Learning Resources

 

1.    Abbott, P. & Lawry, S., (2016).  Front Office: Procedures, Social Skills & Management. London: Prentice Hall.

 

2.    Baker S., Huyton, J. &Bradley. P. (2014). Principles of Hotel Front Office Operations. New York. Butterworth Heinemann.

 

3.    Syratt, G. & Archer, J. (2013). Manual of Travel Agency Practice (3rd Edition). New York: Butterworth Heinemann.